Thinking of contacting UK Customer Care? This ultra-positive, multilingual team are on hand to support your calls and emails, answer your questions and help to keep your orders and business moving in the right direction!
To get your issue resolved as quickly as possible, we’ve compiled a few ‘best practice’ tips to keep in mind when you’re getting in touch with the team:
- The contact number for UK Customer Care is 0808 189 0490 and the lines are open from 9am–6pm Monday to Friday. You may be still trying to use the ‘0208’ phone number from when the UK market opened on 15th May, however this was only temporary so we do encourage you to use the main number whenever possible. Please note that from 21 August 2017, the new Customer Care opening hours will be 9am-6pm on Monday, Tuesday, Thursday and Friday, and 10am-6pm on Wednesday.
- You can also send your requests or questions by emailing [email protected], and you should receive a response within 24-36 business hours. Please keep in mind that any requests relating to your account need to be handled via the telephone for security reasons.
- The usual call waiting time is minimal, however there will be times when call volume is higher surrounding promotions and incentives etc. We don’t want anyone holding on the phone lines for a long time, so we recommend you to call back later at a time that suits you, or email the team with your enquiries.
- When calling or emailing please ensure you have your Member ID to hand, to help the team to deal with your enquiry quickly.
- Don’t forget you can also track the status of your parcel via your Back Office.
We greatly appreciate you getting in touch and your patience as we resolve your issue. Please keep in mind that the Customer Care team are still very new as it has been only 4 weeks in since Isagenix UK opened its doors. They are working hard to build their knowledge and are doing a fantastic job at responding to your calls and emails. Need a reminder of the contact details?
- Phone: 0808 189 0490
- Email: [email protected]
Please note that from 21 August 2017, the new Customer Care opening hours will be 9am-6pm on Monday, Tuesday, Thursday and Friday, and 10am-6pm on Wednesday.