What is Autoship?
Our convenient delivery service that takes the hassle out of placing your order! Opt in and get your chosen packs, systems and products automatically delivered to you each month.
How often does my Autoship delivery arrive?
It’s up to you! You can choose to have your Autoship order delivered every seven days, every 30 days or anything in between. This will likely depend on your goal and selected pack or system.
Can I try new products alongside my Autoship order?
Absolutely! You can place as many additional orders as you wish alongside your Autoship. To avoid multiple delivery charges, you can also choose to add products or packs as a one-off to your Autoship delivery without them being added to your ongoing Autoship order. To do this, simply login to your Back Office and click ‘Manage Autoship’.
Do I have to have Autoship?
Autoship is not compulsory but it does guarantee you the best price and means you’ll never run out of your favourite products! Preferred Customer on Autoship is the best way to get the maximum savings on all of our packs and systems.
Can I change my Autoship order?
To change your Autoship, log in to your Back Office and click ‘Manage Autoship’. When changing the products, please note that you always need to have at least one item in the shopping cart. We recommend adding the products you would like to receive first, and then removing the items you no longer want as part of your Autoship. You can also postpone your Autoship delivery by up to 60 days from the current date. Once you’ve made your changes, be sure to select the ‘Confirm Autoship’ button at the bottom of the page to save your new Autoship setup.
Can I pause my Autoship?
Yes, you can modify your Autoship at any time using the above steps. If you need to place your Autoship on hold, please contact the Customer Care Team on 0808 189 0490 or by emailing [email protected]. Suspending your Autoship does not affect your membership, and you can continue to order products as you wish outside of your Autoship.
If you have any further questions about Autoship, please don’t hesitate to contact the UK Customer Care team – they are happy to help!